REFUNDS
At Mademoiselle Bridal, every piece is handcrafted and made to order. As most of our products are intended for one-time wear, all sales are final and we're unable to offer refunds for a simple change of mind.
EXCHANGES
Our 100% Satisfaction Guarantee — We know shopping for bridal pieces online isn't always easy, and we want you to feel confident in your purchase. That's why we're happy to offer an exchange or credit note for change-of-mind purchases.
Exception: customised orders, custom orders, and rush order fees are final and cannot be exchanged, returned or refunded.
To Return an Item:
- Let us know you'd like to return your item by emailing us within 3 days of receiving it.
- Once our customer service team confirms your return, post the item back to us with Signature on Delivery, and send us the tracking number within 3 days of initiating the return. You'll find our return address here.
- Please ensure the item is in its original, saleable condition — tags attached, and unworn and unused.
- Postage charges are non-refundable.
- You are responsible for the postage cost of both the returned item and its exchange, as well as for any items lost in transit during the return.
Items that don't meet all of the above will unfortunately not be eligible for exchange or credit. Once we receive your return, we'll be in touch to arrange an exchange or issue a credit note to the value of your item, less the restocking fee outlined below, for use in our online store.
Credit notes are processed within 7 days of us receiving your return. Once issued, they're valid for 12 months and can't be combined with any other offer.
RESTOCKING FEE
All exchanged items are subject to a 30% restocking fee, deducted from your credit note (e.g. on a $100 order, your credit note would be $70, with a $30 restocking fee). Original shipping and handling costs are non-refundable, as are rush order fees.
FAULTY, DEFECTIVE OR INCORRECT ITEMS
We take great care with every veil, headpiece, and accessory we send out, and each order is carefully packaged and shipped with a reputable courier. On the rare occasion an item arrives faulty or you've received the wrong item, we're happy to offer a free exchange for a product of equal or lesser value.
