Rush Order Available · WorldWide Shipping · Free Australia & New Zealand Shipping on orders over A$100 · Free International Shipping on orders over A$300

Shipping Policy

Estimated Time of Arrival = Production Time + Shipping Time

Production Time

All our products are handcrafted & made to the best quality, and production time varies based on item types:

  • 4 weeks for Standard items without customisation
  • 4 to 6 weeks for Custom made items
  • 1 week for Ready to Ship items - these are items currently in stock and ready to be shipped within 1 week
  • 2 weeks for Rush Order items - In some circumstances, we are able to process rush orders and handcraft your piece in 2 weeks with a small fee. Please contact us to ensure we have the capacity to meet your deadline.Once we confirm your rush order, simply add the "Rush Order" to your cart upon checkout to move your order to the front of the production line. 

Shipping Time and Fee

Orders are packaged carefully and sent via Australia Post for security and speed of delivery. All orders come with tracking numbers, and as soon as your order is shipped you will receive an email, which contains confirmation of shipment with the tracking number. Use this number to track your delivery on Australia Post website. 

The below shipping times is an estimation and for reference only. Mademoiselle Bridal is not responsible for any shipping delays. Shipping time depends on type of delivery:

Delivery within Australia & New Zealand

  • Cost – A$10 Flat Fee on orders under A$100; Free Australia and New Zealand Wide Shipping on orders over A$100
  • Estimated delivery time – approximately 2 to 6 Business Days (Australia); 8 to 14 Business Days (New Zealand) 
  • Delivery is via Australia Post Standard Parcel Post
  • Comes with tracking number
  • Does not require signature upon delivery and does not include insurance. Mademoiselle Bridal is not responsible for lost, stolen or damaged items occurred during delivery

    International Delivery (The Rest of The World Except Australia & New Zealand)

    • Cost – A$20 Flat Fee on orders under A$300; Free Worldwide Shipping on orders over A$300
    • Estimated delivery time – approximately 8 to 14 Business Days
    • Delivery of international orders is via Australia Post International Parcel Post
    • Comes with tracking number
    • Does not require signature upon delivery and does not include insurance. Mademoiselle Bridal is not responsible for lost, stolen or damaged items occurred during delivery

      Signature On Delivery & Shipping Insurance Cover

      For your piece of mind we highly recommend insuring your item with Signature on Delivery & Shipping Insurance Cover

      • This is an optional extra in addition to the standard shipping cost
      • Includes Signature On Delivery and Shipping Insurance Cover for up to A$300 if your item is lost or damaged while being carried by Australia Post
      • Cost - A$20 on all orders
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