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Shipping Policy

DELIVERY TIME

The time frame for order delivery is divided into two parts:

  • Production: All our products are handcrafted & made to order, and production time varies based on item types:
    • Standard items: 4 weeks
    • Customised items: 6 weeks
    • Rush order items: 2 weeks. In some circumstances, we are able to process rush orders and handcraft your piece in 2 weeks with a small fee. Please contact us to ensure we have the capacity to meet your deadline.Once we confirm your rush order, simply add the "Rush Order" to your cart upon checkout to move your order to front of the production line. 
  • Shipping Time: the time frames below are indicative only and Mademoiselle Bridal is not responsible for any delays:
    • Australian orders: 2-6 business days
    • International orders: 1-3 weeks

 

SHIPPING COST

  • AUSTRALIA & NEW ZEALAND
    Free delivery is offered within Australia and New Zealand for all orders A$100 or over. Orders under A$100 will be charged a flat rate of A$10
  • REST OF WORLD
    Free delivery is offered on all other international orders A$300 or over. Orders under A$300 will be charged a flat rate of A$20

 

SIGNATURE ON DELIVERY & SHIPPING INSURANCE COVER

All shipments come with tracking ID. When your order is shipped, we will send you an email containing a consignment number and tracking ID.

  • For your piece of mind we highly recommend insuring your parcel with Signature on Delivery & Shipping Insurance Cover for an extra A$25
  • This is an optional extra in addition to the standard shipping cost
  • Includes Signature On Delivery and Shipping Insurance Cover for up to A$300 if your parcel is lost or damaged while being carried by Australia Post
  • Whilst we do all possible to ensure the swift and safe delivery of your orders, Mademoiselle Bridal is not responsible for lost, stolen or damaged items occurred during shipping and delivery
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