RETURN POLICY - REFUND
All our products are handcrafted and made to order. Therefore all sales are final and we do not offer refund for change of mind.
RETURN POLICY - EXCHANGEChange of Mind
At Mademoiselle Bridal, all of our products are handcrafted and made to order with the utmost care and we we strive for the highest standards in workmanship and quality. Please choose your item carefully prior to placing your order.
100% Satisfaction Guarantee** - we understand that online shopping can sometimes be difficult and we want you to be satisfied with your purchase, we are pleased to offer exchange or credit note for Change of Mind.
**Exception: all customized orders / custom orders are final and cannot be exchanged, returned or refunded.
TO RETURN AN ITEM:
- Initiate return via email within 3 days upon receiving the item.
- Simply post the item back to us with signature on delivery and provide parcel tracking number within 3 days upon the return initiation.
- Ensure the item is in its original packaging and saleable condition (i.e. the original tags are still attached, the item is in its original packaging, and the item is unworn, unused and as sold)
- Any postage charges are not refundable
- Buyer will be responsible for the postage cost for the both the returned item and the new exchanged item. Buyer will be responsible for lost items in the return postage.
Items not fulfilling all the above criteria will not be eligible for an exchange / credit. Once we receive your returned item, we will contact you to arrange an exchange or provide you with a store credit to the value of your returned item to use in our online store.
* Credit note refund will be processed within 7 days after we receive the returned item.
Faulty or wrong items
We take the greatest of care with all our wedding veils, bridal accessories, headpieces and jewellery and ensure that all orders are packaged safely and shipped through a reputable source. On the very rare occasion damage incurred during shipping or wrong items sent, we are pleased to offer you FREE EXCHANGE (i.e. issue a store credit to the equivalent value).
All returned exchange items are subject to a 30% restocking fee, this will be deducted from your credit note refund (e.g. Invoice amount $500, refund on credit note would be $350; restocking fee $150). There is no refund for the original shipping and handling you paid on the order.